4.2.1. The provider guarantees the accessibility of the services by at least 99.9% by the end of the month (no more than 43 minutes of absence of access to the service for one month, according to data from the provider`s monitoring system). The service availability indicator excludes time spent on planned work to update server hardware and software or other hardware on the technology platform, as well as unplanned work that subscribers will be notified of by email. Network tour time (RTT). This is the time it takes for a packet to move from one host to another. This test can be run using a simple ICMP test of echo required/response via the ping command-line service program. Some networks depriororize ICMP traffic with a Quality of Service (QoS) configuration. In this case, the test can be performed with TCP traffic with a command-line utility such as hping3. By providing services to their customers, many Internet Service Providers (ISPs) introduce service level agreements against their offerings.
3.2.1. Information assistance involves receiving general information about the services provided, pricing plans, rules relating to the processing of customer requests and domain names. 5.2. Compensation shall take the form of an increase in the duration of the service according to the results of the calendar month. The compensation provided for in this clause of the contract shall be paid only if the subscriber has paid in good time for the provider`s services. What distinguishes good Internet Service Providers (ISPs) from bad ones? Whether or not they meet their Service Level Agreements (SLAs). An SLA is a contract between a service provider and a subscriber that defines the level of performance expected by the service provider. .